Hi Joel. I think those Dells (and others) have Connexant V.92 modems, which don't work well with our Total Control stuff. Even if it's a GVC or whatever modem they buy separate with a Connexant chipset, they don't work well. We also had a Patton RAS for testing, and the Connexant's didn't work well either (which is wierd, since Patton has Connexant chips in it). For our part, the best fix is to switch him to a Lucent/Agere chipset. :-) - Todd Chamberlain ----- Original Message ----- From: "Joel - Fox Computers" <jfox@foxcomputers.com> To: <usr-tc@mailman.xmission.com> Sent: Wednesday, March 12, 2003 11:17 AM Subject: RE: [USR-TC] Dell computer I got a customer in one of those places can only get 28.8. Has always had excellent service, just slow connect rate. She just got a new Dell, and now takes her several tries to establish connection, and once connected she loses carrier frequently. I got the puter in my shop right now, probably going to throw a different modem in it for her. -----Original Message----- From: VCI Help Desk [mailto:admin@vci.net] Sent: Wednesday, March 12, 2003 10:59 AM To: usr-tc@mailman.xmission.com Subject: [USR-TC] Dell computer Has anyone else noticed a common problem with new Dell computer with V92 capable modems? We seem to get calls from customers with V92 modems in Dell computers often. I don't do that much tech support anymore but I don't believe our tech support guys have come up with a quick fix. Bill Dunn _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc