Cisco get top dollar for name recognition... then they are pretty damned smart... I called up once for a problem with a 3640 I had.... the guy was all over it. Impressive. To bad for cisco thier gear dosen't fail much (in my case). IOS is a bear to learn... but that's what newsgroups and lists are for! I would happily pay for a service... if I got what I paid for. Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Wed, 2 Feb 2000, Brian Elfert wrote:
On Wed, 2 Feb 2000, Clint R. Sparks wrote:
Paul, I am not trying to disagree with you here and I agree 3 Com needs to wake up sometimes on how they treat customers. However Ascend/Lucent is going to eventually charge for support contracts, it will be no different when they do. All equipment manufacturers see this as a great source of income and they are all in it for the money so it is only a matter of time before all charge for it.
I just got a Cisco AS53192 to replace most of my 3Com gear. (I always maintain two types of NAS equipment for compatability reasons.)
The pricing on the 8x5xNBD contract is $2730 per year. I think the 3Com price on a similiar contract is the same or more for 192 ports. Cisco will normally provide 24x7 support at no additional cost for network down emergencies even with the 8x5 contract. I'm pretty sure 3Com would charge the normal hourly or per incident charge for after hours calls.
The 24x7x4 contract that includes 4 hour replacement is $4370 a year. Might seem a bit steep, but I don't think 3Com even offers 4 hour replacement. I can't afford to have 192 of my lines out of service oevernight or through a weekend. One long outage would probably wipe out any savings gained by not paying for the support.
Brian
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