>Thomas_Goodman@3com.com Wrote:

>To set some things straight:

>CommWorks is a wholly owned subsidiary of 3Com. 3Com sold off Palm and

>spun off the Courier and Sportster Modem division which bought the name US

>Robotics. 3Com and USR are not structured apart they are two different

>companies. CommWorks has no say in what other companies do on end user

>modems or any other product you sell to the end user.

Snips- off the Commworks site...

http://www.commworks.com/programs/v.92_switchboard/default.asp

U.S. Robotics is a leading provider of modems worldwide, and has formed an interoperability partnership with CommWorks to give subscribers the full capabilities of V.92. Their V.90 modems are easily upgradeable to V.92 with a software download from the U.S. Robotics website (www.usr.com/v92), to be fully supported by the CommWorks Total Control 1000 enhanced data system.

http://www.commworks.com/images/logo.gif

Guess what else, I was in Wal-Mart today.. in audio/video/computer

section... there were two modems on their shelf, only two, an external

and internal. Both were v.92. Both said US Robotics on the box.. and

I'll be darned... guess what else was on the box... the 3Com logo. Wierd.

I've been a 3Com junky ever since 3Com bought Chipcom. I was burned

on a $60,000 CB9000 chassis which was end of lifed 6 months later.. and

now I see it in the RAS arena. I've spent the $300/hour on tech support to

a guy who could barely speak english.

Tom, please don't sell try to sell this... not on this list... really.

I do want to thank you for being here... on the list..though... it's

one thing 3com/Usr/Commworks has to it's favor. We're glad

you are here. But let's keep it real at the very least.

Thanks for listening to us grip.. just the same.. ;)

Actually, the feeling of being reemed at every corner is real, and

as business, one would think USR3Commworks would try to

ease the feeling.

However, as Paul put it.... "Stop trying to make them care..... treat

them as the commodity (sp?) that they are and get on with business."

HERE HERE...

Be good,

-Tom H.