That's a pretty pissy thing to say. I run a very small business: 3 people. And one of the most important functions is to NOT have a machine answer the phone if at all possible. I personally hate the advent of the voice messaging systems that have proliferated in recent times. There are some uses for it; for example my phone banking for checking account balances and such. But some areas like customer service just should have a human answering the phone. Quoting Thomas_Goodman@3com.com:
Scott,
Humans cost money, even the ones that answer the phones. Repair work is requested via the Web.
Go the Web site stated on the call you made.
http://totalservice.3com.com/ Click on Warrantee/Repair
http://carrier.cso.mw.3com.com/warranty/warranty.cfm Click on the word here
http://carrier.cso.mw.3com.com/warranty/warranty_request.cfm Click on the word here
You will see: In order to request warranty or repair service, you must have a current TOTALService account. If you have a TOTALService account, please login now. If you do not have a TOTALService account, please click here to create one. There is no charge to create a TOTALService account.
Note No Charge to create an Account.
http://carrier.cso.mw.3com.com/warranty/warranty_register.cfm Fill out the form
In the comments section you can ask for the cost of out of Warrantee work on your issue.
Thanks,
Tom Goodman
Scott Trautman <scottt@corp.gdinet.com>@mailman.xmission.com on 11/19/2001 12:43:54 PM
Sent by: usr-tc-admin@mailman.xmission.com
To: usr-tc@xmission.com cc: Subject: [USR-TC] Gee, wouldn't it be nice to talk to a human at Commworks regardin g a repair
All I freaking need is to call and setup an RMA for a power back plate for a 70a integrated fan tray chassis, which I know is well out of warranty, I'm willing to pay to repair, but there is a 0% chance I'm going to pay $2000 for a "support contract" to fix it.
But, without any kind of support contract, there is NO WAY to navigate their voice system.
Maybe I'll call and say I want to BUY something; you can be sure I'll be talking to a human in no time, won't I?
And they wonder why things go as badly as they do, complete lack of any common sense.
SO, DOES anyone know where to call for this should-be-simple task?
SMT
Scott M. Trautman Global Dialog Internet 608-240-4638,4637fax 2810 Crossroads, STE LL2 scott@gdinet.com Madison WI 53718 http://www.gdinet.com <http://www.gdinet.com/
All I freaking need is to call and setup an RMA for a power back plate for a 70a integrated fan tray chassis, which I know is well out of warranty, I'm willing to pay to repair, but there is a 0% chance I'm going to pay $2000 for a "support contract" to fix it.
But, without any kind of support contract, there is NO WAY to navigate their voice system.
Maybe I'll call and say I want to BUY something; you can be sure I'll be talking to a human in no time, won't I?
And they wonder why things go as badly as they do, complete lack of any common sense.
SO, DOES anyone know where to call for this should-be-simple task?
SMT
Scott M. Trautman Global Dialog Internet 608-240-4638,4637fax 2810 Crossroads, STE LL2 scott@gdinet.com Madison WI 53718 http://www.gdinet.com
(See attached file: Blank Bkgrd.gif)
----------------------------------------------- Patrick C. Wolf SDC Internet pwolf@sdc.org 722 N California Suite 4 (505) 838-1620 Socorro, NM 87801 ------------------------------------------------- This mail sent through IMP: imp.sdc.org