I haven't paid for support in ages...........years and years. At one point, I had a deal done I thought, it took months to negotiate. And as I was ready to deliver the check, they changed the price on me. So we didn't get the support. I need software only. I don't think 3com realizes just how huge the market is, of ISP's who don't pay them for software. Only because they are unreasonable. We pay every vendor for support: foundry, cisco, etc, it doesn't matter. All are reasonable rates. 3Com is unreasonable when it comes to support, it always has been. Brian On Fri, 6 Apr 2001, Jeff Mcadams wrote:
Also sprach Paul Farber
No, I've burned my 3COM bridge many moons (and useless tech support calls) ago.
Then, please let them know why you did so.
There are many more able and reasonable compaines out there to deal with.
Agreed...I'm about to light my torch as well. Call it a last ditch effort. :)
-- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
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----------------------------------------------- I'm buying used CISCO gear!! email me for a quote Brian Feeny e:signal@shreve.net CCNP+Voice/ATM/Security p:318.222.2638x109 CCDP f:318.221.6612 Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.