On Fri, 26 Jul 2002, Terry Kennedy wrote:
"If AOL uses TC1000's then how come (at least in my area) I get people who sign up with me from AOL who say "But I could connect to AOL without a problem, what is wrong with your service?"
Simple, AOL is not a single vendor company. At their POP at 32 Old Slip in NYC, they have a large number of Ascend ports (TNTs and some older Max's) as well as a few cabinets of loaded TC1000's w/DSP cards. I remember back when David Bolen from ANS/AOL used to post here, he mentioned that since they have control of the client and where it will dial, they push you towards whatever number is getting you the best connection. Apparently they track connect rates and disconnect reasons (and likely lots of other stuff) to determine what the best local number is for you. Not only do they have diversity in equipment, but also in who provides dialtone. In NYC alone I know they use Focal, ATT/TCG, and the Level3 outsourced modem product. I assume they use others, but that's what I've seen. It's a luxury a small (or even not so small) provider can't afford... I'd have to assume they also use the aggregate of all this data to decide who to purchase ras gear from; if any particular vendor is getting their subs the worst performance, they probably get passed over in the next go-round... Charles
This is a good point and I have personally dealt with this over a period of 5 years now. Not just AOL, but earthlink and whoever. Any know what makes a difference between the small guy (1000-1500 ports) and the big guy (AOL and company)when it comes to connections? Namely staying connected but also connection rates?
Terry Kennedy OlyPen
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