Fellow has real problems getting on. Sometimes, no problem. No time of day or business pattern. What happens is the negotiation happens just fine, usual end of negotiation, but then just dead air. The connection is dead. Is there some timeout somewhere we're hitting on this modem negotiation? It's not hanging up the call; it's definitely negotiating. Doesn't appear to be any kind of phone line problem, or systematic problem. Will be trying a different external modem on his laptop to try that. Just wondering if anyone else had any hints or know anything about this modem in particular. SMT Scott Trautman 608-240-4638,4637fax Global Dialog Internet www.gdinet.com 2810 Crossroads, STE LL2 Madison WI 53718 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.