Do you patrol the modem usage to control abusers in any way? If so, how do you implement it in a positive way that doesn't offend the customers? I'm asking because this has become a bit of a problem with a few users who have decided that "unlimited" means just that. We do have an AUP that defines acceptable usage but I try to avoid being heavy handed with the clients. I don't really want session limits because I understand someone may need 24 hours to download the entire Linux anthology or NT upgrade and getting kicked off would be inappropriate. We are surviving with an 8:1 ratio at this time, but the ratio does seem to be declining slowly. Mark Thornton San Marcos Internet, Inc. 512-393-5300 ----- Original Message ----- From: Jeff Mcadams <jeffm@iglou.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, January 25, 2000 8:06 AM Subject: Re: (usr-tc) What Modem Ratio do you use?
Thus spake Brian Gordon
Has the industry changed the acceptable modem ratio or is it still 8.0? I'm curious to find out if it's changed due to changing usage demands.
We don't monitor user-modem ratios...we just watch and as we start getting close to filling our lines we add more. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
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