We just purchased additional DSP Upgrade kits. How to we get more recent code on them if they ship with older code without a service contract? BTW: Making code fixes available without service contracts is a good way to ensure the 3com name stays good in the eyes of the end-user customer ... or would 3com rather have us run old code (with old code problems) on our modems that does not work with our newer customer modems. Marshall Morgan
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Todd Keister Sent: Tuesday, October 12, 1999 12:37 PM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) 2.0.60 HDM Code
Jeff:
I think you have missed the point. We don't just want to "Throw Code" at given issues. It may seem like extra steps, and sometimes it is laborious to follow these procedures, but in business, law, and especially in science, if you don't have clearly documented data trails, and reproducible results - then you have not accomplished a darn thing.
Once again: >This is done so that we can document the use of these special codes to >see if the code fixes the specific issue it was designed to address, AND also >to see if the new fix for one issue causes issues with any other >processes in the code or product.
If we were to just release code "willy nilly" and not track what we've done, it would be of no use to anyone, and we would be breaking many more things than we fix.
ER code is "special issue" code that addresses one speicific problem, and it is not feasible to stress check this code for all possible issues in all possible configurations. A specific ER code may have a known issue with another process - and that will be fixed before an ER is promoted to a Service Release. In the meanwhile customers who desperately need one item fixed, and who can "make due" while any other errors are resolved - can do just that - they can get the fix that they need - and they can get it NOW (which is the whole point of this process).
I hope this clarifies my prior statements, and I hope this helps to clarify what could on the surface seem to be another "Stupid Policy" that is actually just a part of the Scientific Method.
Todd ;-}
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