Thus spake Stainforth, Matthew
After my last incident where we were negotiating a price for a service contract and, out of pure coincidence I had a Netserver die on me, she refused to tell me what the warranty period for this equipment was and wouldn't replace it without a service contract. I said I didn't care about next day replacement...I could wait the normal 14 day period for repair...but no. I call that rude. So I ended up raising a fuss and one of the 3Com Canada replaced the NIC on the sly for me. I strongly suggested at that time that Michelle Catalano should be fired but I guess my advice wasn't heeded.
I've found a good question to ask in a situation like that is "What's your boss'es name and phone number?" -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.