There also is a problem comparing the Cisco modems to the 3Com modems. Cisco has used modems in the past that were a combination of hardware and programable software. There is no way to use software to fix hardware that is deficient. However, it was always my understanding that the quads were entirely software based. There may be a realistic limitation due to a limited number of programable nodes in the DSP's or insufficient memory to host the required code. If that is in fact the reason for the lack of support then they should say so. The reality is that we suspect they just don't want to even work on the code for those modems, not that it can't be done. Maybe they don't see it as a financially viable option? What would be the money we would be willing to pay for a code upgrade on the quads to avoid buying new hardware? What is the effort they are willing to spend to keep us in the 3Com product and off the competitor's products? Mark Thornton San Marcos Internet, Inc. 512-393-5300 ----- Original Message ----- From: "Jeff Mcadams" <jeffm@iglou.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, March 20, 2001 11:37 AM Subject: Re: (usr-tc) V.92
Also sprach Curt Shambeau
I find it funny that people want to switch to Cisco because they will not support v92 on the Quad modems, yet Cisco is doing the same thing to their customers by not supporting the AS5200 and AS5xxx with MICA modems.
Of course, they can't do an easy software upgrade, but who knows that the future holds. Will everyone switch back to 3COM/Commworks when Cisco doesn't support the AS5300 on the next upgrade?
There has to be someplace to draw the line. Personally, I'd rather see 3COM put their R&D effort into the HiperDSP and QuadDSP. And yes, I still have Quad modems in my network... A whole boatload.
Please...don't even *try* to rag on Cisco for not supporting old hardware. I just checked this out to be sure of my numbers, but Cisco is not only still *supporting*, but is still *selling* their little 2500 routers. This product design is over 7 years old now. Cisco seems to provide hardware and software support for products that have reached end-of-sales for 2 or 3 *years* before they're end-of-life'd. Compare this to 3Com that will put a product in end-of-sales within a few years of announcing it, and will end-of-life a products within 6 months of end-of-sales.
Cisco may not be perfect on supporting their older equipment, but at least they *try*...you can load 12.x IOS versions on the 2500's, TCS 4.0 doesn't have a version of code for the quads.
I'm honestly amazed that people still seem to be proud to work for 3Com. If I worked there, I think I'd be walking around with a paper bag over my head because of their treatement of their customers...particularly their long-term customers. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
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