I hate to say this but perception is reality. Telling a customer that the competition's equipment is lying to them doesn't sound all that sincere, even if it is. The customer, a 60 year old grandfather of 6, isn't interested in you rhetoric (as they see it). They are mad that your connections are 33.6 when the competition is 40+. We do loose customers over this and that sucks because not only do we have better (more reliable connects and no busy signals, ever) we have more bandwidth and a faster overall network than the competition. However as the connect rate is lower we suck, as they see it. Please read the above to mean that if the competition uses what I would call 'an aggressive V90 connect' then that is what I need. Hell I have tossed around the joke of fixing the windows dialer to report 2 rates higher than the actual rate. Boy would my customers be happy! They would all believe it was FAST and 'perception is reality' On Sun, 17 Oct 1999, Brian wrote:
I think (and perhaps someone can refresh my memory) that 3com actually responded to this ascend phenomenon, and said that its actually more or less a bug in the ascend code, and not a problem in the 3com code, in that the ascend picks piss poor connections to negotiate v90 with. But I would be interested in knowing the stability of the connection, the number of retrains, and the ongoing average xmit/rcv rates of such a connection, raw thruput tests would be cool too. I don't know if anyone has done this.
I would imagine, actually hope, that 3com's tests labs, have done many tests against their own stuff and against competitors. I would think they would not make a policy of releasing such data, unless of course 3com was best in every case, which I doubt it was, but certainly coudln't have done too poor.
Brian
On Sun, 17 Oct 1999, Greg Coffey wrote:
If it comes down to significantly degrading other connections to our system in order to enhance some on the fringe to get them v90, no, I don't want that. I would like to hear it from someone at 3Com that this is the current thinking on the matter.
If you are going to pursue this rather dubious argument, why not just say what you really want? You want 3com chassis to _connect_ at some outrageously high rate, say, 53k, and then silently fall back to a slower speed since it's unlikely the customer will notice the fallback.
Hey 3com, how about that? Make all v.90 connections, regardless of quality, always "CONNECT 53000" and then fall back to 40k or V.34 later? Please make sure it's an option that can be disabled, I'd don't need any more "mysterious disconnects" or "neglible throughput" trouble calls than I already get.
Thanks,
Greg Coffey, Visionary Communications V 307-234-5443 F 307-234-5446 ===================================================================== 100 N. Center St., Casper, WY 82601 WWW.VCN.COM
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----------------------------------------------------- Brian Feeny (BF304) signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881)
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