We've run into some cases like this after they installed Netboost, Internet Security, or a host of other programs to "help" their connection speed. After the install, they either cannot connect or cannot go anywhere. They can be a bear to uninstall too. Dunno if this is an issue in your case but it is worth consideration. At 09:38 PM 5/30/00 -0400, you wrote:
I'm having problems with a user who's connection doesn't seem to be working. He's logging on fine, but unable to get anywhere once connected. I've gone over all of his settings to no avail and, thinking possible TCP/IP corruption, reinstalled that. It did appear to change his traffic somewhat, but still no success getting anywhere. He's running an old Gateway with a 28.8 modem, running ARC 4.2.32 and DSP 0.49hw/2.0.81sw here. Here's the relevant ppp traces;
Before reinstalling TCP/IP: Incoming PPP Data on interface: slot:1/mod:11 80 21 01 03 00 1c 02 06 00 2d 0f 00 03 06 cc ab | ! - | 1f a3 81 06 cc ab 1f 04 83 06 cc ab 1f 05 | |
Outgoing PPP Data on interface: slot:1/mod:11 80 21 02 03 00 1c 02 06 00 2d 0f 00 03 06 cc ab | ! - | 1f a3 81 06 cc ab 1f 04 83 06 cc ab 1f 05 | |
Incoming PPP Data on interface: slot:1/mod:11 21 45 00 00 60 1b 00 00 00 20 11 a6 94 cc ab 1f |!E ` | a3 cc ab 1f ff 00 89 00 89 00 4c 65 66 00 07 29 | Lef )| 10 00 01 00 00 00 00 00 01 20 45 48 45 42 46 45 | EHEBFE| 45 46 46 48 45 42 46 4a 43 41 43 41 43 41 43 41 |EFFHEBFJCACACACA| 43 41 43 41 43 41 43 41 41 41 00 00 20 00 01 c0 |CACACACAAA | 0c 00 20 00 01 00 04 93 e0 00 06 00 00 cc ab 1f | | a3 | |
Outgoing PPP Data on interface: slot:1/mod:11 21 45 00 00 38 ab ad 00 00 ff 01 37 1e cc ab 1f |!E 8 7 | ff cc ab 1f a3 03 03 96 38 00 00 00 00 45 00 00 | 8 E | 60 1b 00 00 00 20 11 a6 94 cc ab 1f a3 cc ab 1f |` | ff 00 89 00 89 00 4c 65 66 | Lef |
Incoming PPP Data on interface: slot:1/mod:11 21 45 00 00 60 1c 00 00 00 20 11 a5 94 cc ab 1f |!E ` | a3 cc ab 1f ff 00 89 00 89 00 4c 05 72 00 08 29 | L r )| 10 00 01 00 00 00 00 00 01 20 44 43 44 41 44 41 | DCDADA| 44 41 43 41 43 41 43 41 43 41 43 41 43 41 43 41 |DACACACACACACACA| 43 41 43 41 43 41 43 41 41 41 00 00 20 00 01 c0 |CACACACAAA | 0c 00 20 00 01 00 04 93 e0 00 06 80 00 cc ab 1f | | a3 | |
Incoming PPP Data on interface: slot:1/mod:11 21 45 00 00 60 1d 00 00 00 20 11 a4 94 cc ab 1f |!E ` | a3 cc ab 1f ff 00 89 00 89 00 4c 62 64 00 09 29 | Lbd )| 10 00 01 00 00 00 00 00 01 20 45 48 45 42 46 45 | EHEBFE| 45 46 46 48 45 42 46 4a 43 41 43 41 43 41 43 41 |EFFHEBFJCACACACA| 43 41 43 41 43 41 43 41 41 44 00 00 20 00 01 c0 |CACACACAAD | 0c 00 20 00 01 00 04 93 e0 00 06 00 00 cc ab 1f | | a3 | |
Outgoing PPP Data on interface: slot:1/mod:11 21 45 00 00 38 ab ae 00 00 ff 01 37 1d cc ab 1f |!E 8 7 | ff cc ab 1f a3 03 03 f6 2c 00 00 00 00 45 00 00 | , E | 60 1c 00 00 00 20 11 a5 94 cc ab 1f a3 cc ab 1f |` | ff 00 89 00 89 00 4c 05 72 | L r |
Outgoing PPP Data on interface: slot:1/mod:11 21 45 00 00 38 ab af 00 00 ff 01 37 1c cc ab 1f |!E 8 7 | ff cc ab 1f a3 03 03 99 3a 00 00 00 00 45 00 00 | : E | 60 1d 00 00 00 20 11 a4 94 cc ab 1f a3 cc ab 1f |` | ff 00 89 00 89 00 4c 62 64 | Lbd |
After reinstalling TCP/IP: Incoming PPP Data on interface: slot:2/mod:12 21 45 00 00 41 11 00 00 00 20 11 20 50 cc ab 1f |!E A P | 9b cc ff b0 16 04 01 00 35 00 2d 58 80 00 01 01 | 5 -X | 00 00 01 00 00 00 00 00 00 06 68 6f 6d 65 31 32 | home12| 08 6e 65 74 73 63 61 70 65 03 63 6f 6d 00 00 01 | netscape com | 00 01 | |
Outgoing PPP Data on interface: slot:2/mod:12 21 45 00 00 38 d3 ab 00 00 0f 01 42 32 a7 98 02 |!E 8 B2 | 09 cc ab 1f 9b 0b 00 97 1c 00 00 00 00 45 00 00 | E | 41 11 00 00 00 01 11 40 50 cc ab 1f 9b cc ff b0 |A @P | 16 04 01 00 35 00 2d 58 80 | 5 -X |
Incoming PPP Data on interface: slot:2/mod:12 21 45 00 00 41 12 00 00 00 20 11 1f 51 cc ab 1f |!E A Q | 9b cc ff b0 15 04 01 00 35 00 2d 58 81 00 01 01 | 5 -X | 00 00 01 00 00 00 00 00 00 06 68 6f 6d 65 31 32 | home12| 08 6e 65 74 73 63 61 70 65 03 63 6f 6d 00 00 01 | netscape com | 00 01 | |
Outgoing PPP Data on interface: slot:2/mod:12 21 45 c0 00 38 53 17 00 00 f1 01 e0 04 a7 98 02 |!E 8S | 0a cc ab 1f 9b 0b 00 98 1b 00 00 00 00 45 00 00 | E | 41 12 00 00 00 01 11 3e 51 cc ab 1f 9b cc ff b0 |A >Q | 15 04 01 00 35 00 2d 58 81 | 5 -X |
Incoming PPP Data on interface: slot:2/mod:12 21 45 00 00 3e 13 00 00 00 20 11 1e 54 cc ab 1f |!E > T | 9b cc ff b0 15 04 02 00 35 00 2a 91 55 00 01 01 | 5 * U | 00 00 01 00 00 00 00 00 00 03 77 77 77 04 68 6f | www ho| 6d 65 03 6d 73 6e 03 63 6f 6d 00 00 01 00 01 |me msn com |
Outgoing PPP Data on interface: slot:2/mod:12 21 45 c0 00 38 54 d1 00 00 f1 01 de 4a a7 98 02 |!E 8T J | 0a cc ab 1f 9b 0b 00 5f 49 00 00 00 00 45 00 00 | _I E | 3e 13 00 00 00 01 11 3d 54 cc ab 1f 9b cc ff b0 |> =T | 15 04 02 00 35 00 2a 91 55 | 5 * U |
Any ideas what this guy's problem might be? Thanks, -- Kirk Mitchell-General Manager mitch@keyconn.net Keystone Connect Unlock Your World Altoona, PA 814-941-5000 http://www.keyconn.net
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