So when you say they can't ping anything even our "router" (their
gateway)
you mean the netserver card? Their gateway should be the netserve card, and the gateway of the netserve card should be your next upstream router. Assuming the netserve is handing out IP's and all that good stuff the customer should have the settings to "obtain an ip and gateway automatically". Is the netserve handing out IP's or are they statically assigned to customers?
Todd
Most of our customers are dynamic IPs some are static IP. When I dial in to the TC I get an IP from the pool I assigned. But my default gateway is set to what every IP address was assigned to my computer I dialed in with. So if TC assigned my computer 1.2.3.4 then my gateway gets set to 1.2.3.4. Also the subnet mask that is assigned is way off. How do I configure the gateway that is sent to the dial-in users? How do I configure the subnet mask that is sent to the dial-in users? How do I make sure that the gateway of the Netserver card is set to my next upstream router? Which gateway is displayed when giving a 'show global'? Do I need both the Netserver and the Network Management card plugged into the switch? Thank you for your time, Rick