Does 3com feel good about how they are going to distribute v.92? When others are giving it away? and encouraging all the 3com ISPs to switch with some nice incentives?
V.92 - we're still smarting over the bugs in the NETserver that were never fixed. We were told to buy a contract to get them fixed, so we did. Then we get told they'll never be fixed and to buy an ARC instead. *Buy*? We paid for support to fix these things and get told the only way is to buy another product? We didn't care if 3COM decided to remedy the problem by *giving* us ARC's, but of course that didn't happen.
We have competitors that have v.92 and it didn't cost them a dime...
My honest opinion is that 3COM don't want to be in the RAS business. They charge like wounded bulls for support and then don't deliver what they promise. Warranty support was nigh on impossible for us to get, and even now that case is still pending. One warranty case was closed recently without even consulting us, well before the problem was resolved and now rather than refer to the previous case notes we're being forced to go through the whole process from the start - again.
Oh and I am NOT alone on this one... 75% on this list feel the same way I do.
No doubt. The only reason we recently bought more 3COM was because it was too cheap to turn down (a fully populated HiPer chassis at half Cisco prices). Needless to say we didn't buy it from 3COM, but from a reseller who was stuck with it.
We have well over 2500 ports and we are NOT happy!
A tad over 1000 ports here.
Also... we are STILL waiting on those 5 Palm Pilots we were promise 2 years ago.
We got ours, but that was before USR was bought by 3COM. Back then local support was good too. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.