They may not be listening to you guys, but they are sure interested in feedback for presales! https://rap.prognostics.com/svy/3comPresales/2855-1.asp?doc_num=3comsales |-----Original Message----- |From: owner-usr-tc@lists.xmission.com |[mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Ed |Sent: Wednesday, October 13, 1999 12:40 PM |To: usr-tc@lists.xmission.com |Subject: Re: (usr-tc) Beaurocracy issues ;) | | |Jeff McAdams wrote: |"we got a call from the head of support contracts who's point |in calling was |to explain to us what options were available...again, he was totally |unwilling to give any thought to the idea that maybe, just |maybe, there was |a better way to do things...totally blew off our concerns." | |Oh you got one of those calls too? ;-) | |I told him 3com was only trying to make a Profit on Support... |I told him I |always considered Support an Expense and then prodeceed to |explain to him |how much I cared for his call. | | |Ed | |----- Original Message ----- |From: Jeff Mcadams <jeffm@iglou.com> |To: <usr-tc@lists.xmission.com> |Sent: Wednesday, October 13, 1999 12:21 PM |Subject: Re: (usr-tc) Beaurocracy issues ;) | | |Thus spake Scot Desort |>Jeff Mcadams wrote: |>> They already have a software only support contract...its just as |>> ridiculous as the rest of them. | |>Geez, didn't realize that. So I guess the pricing is not |attractive? We all |>want free, but if it were only a nominal charge, that might |have helped ;-( | |Yah...its still done on a $x/48-port chassis basis, which, for software |only, makes even less sense. :/ And because 3Com is so |concerned about |someone buying support on one chassis and having 10 that they |don't have |support on, they still require you, with the software-only, to buy |support on *all* of your equipment equally. *blam*, it was dead before |it even got out of the starting blocks for us. And, of course, when we |called to complain about it, we got a call from the head of support |contracts who's point in calling was to explain to us what options were |available...again, he was totally unwilling to give any thought to the |idea that maybe, just maybe, there was a better way to do |things...totally blew off our concerns. |-- |Jeff McAdams Email: jeffm@iglou.com |Head Network Administrator Voice: (502) 966-3848 |IgLou Internet Services (800) 436-4456 | |- | To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" | with "unsubscribe usr-tc" in the body of the message. | For information on digests or retrieving files and old messages send | "help" to the same address. Do not use quotes in your message. | | | |- | To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" | with "unsubscribe usr-tc" in the body of the message. | For information on digests or retrieving files and old messages send | "help" to the same address. Do not use quotes in your message. | - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.