That sounds about right for a 24 hour tech support/hotswap/software policy for a TC 1000 with 2 DSP cards. Note that the price goes by $350 per HyperDSP card in the chassis and you do not have the option to pick and choose which cards are covered and which are not. It's an all-or-nothing deal. With that structure the cost could get to be quite a bit if you had alot of cards. I've heard that some of the bigger ISPs negotiate the price down. I'd be interested in getting feedback from anyone who has attended the 3Com classes on the TC Chassis/HyperArc/HyperDSP cards. I think they're 3 days classes in Chicago and cost about $2,500. Seth ----- Original Message ----- From: "Robbie Wilson" <rwilson@oasisonline.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, May 08, 2001 2:21 PM Subject: RE: (usr-tc) Total Control Opinions
I was quoted $1400 a year, does that sound right?
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Charles Kimes Sent: Tuesday, May 08, 2001 4:24 PM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) Total Control Opinions
We are satisfied with ours as well...We have been using our original TC purchased in 1997 as well as another in 1999 and no major problems, using both Netserver and ARC. I would like to warn you in advance, though, that unless you are willing to purchase an overpriced service contract, 3Com's software upgrade policies are totally asinine. Free for a short period if you purchase the chassis, but that's it.
At 01:00 PM 5/8/01 -0700, you wrote:
We've been satisfied with ours. We've found it to be stable. We're under a support contract and have found the technical support to usually be very good to outstanding.
I would like to see more documentation. We're considering attending one of the multi-day training sessions.
Seth
----- Original Message ----- From: "Robbie Wilson" <rwilson@oasisonline.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, May 08, 2001 12:54 PM Subject: (usr-tc) Total Control Opinions
I am currently using pm3's and due to their untimely EOL I am considering a Total Control 1000. How do you like yours? Is it stable? Do users get good connect rates/ have trouble connecting/disconnecting?
Thanks for you time
Charles Kimes, Administrator EagleNet DataCommunications, Inc. St. Marys, GA Administrator@eagnet.com www.kingsbay.net (912) 882-8406
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.