I'd hate to admit this in an open forum, but I have watched my competition get more connections and better customer satisfaction with the ASCENDS. I am not lying. So, I would look at it serious if you are more interested in keeping customers than giving good services. There is a major difference in the 2 BTW. Giving good service may require that you expect your customers to have decent equipment. But, in a world of "Crap Rules!", you may have to look at the fact that all customer and company data has been pointing strongly to USR is better with good modems and strong management, and ASCEND is better for 99% of the idiots out there using crap to connect. Jason -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Stephen Amadei Sent: Thursday, December 23, 1999 1:04 PM To: usr-tc@lists.xmission.com Subject: RE: (usr-tc) Rockwell HCF Hell On Thu, 23 Dec 1999, Jason A. Nunnelley wrote:
Seroiusly! - YES! Buy an Ascend, or give away a free modem of choice with the new customers that may have a RockHell. You'll save money on Tech Support.
Boss won't go for the free modem thing. I'm begging him to. I'd rather not buy the Ascend, (except to spite USR/3Com ;-) ), as it's another RAS to learn and it would take forever to build up enough HCF/other-bogus-modems to get the port ratio to a profitable level. We've never been able to get more than 3.5:1 on a single PRI...
PS: They don't care for Livingston (LT) all that much either. Why USR can't deal with this is beyond me.
The TCs work fantastic with the LTs now. Install the 5.49 or better firmware/drivers. ----Steve Stephen Amadei Director of MIS Dandy Connections, Inc. Atlantic City, NJ - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.