Hi List: I am having this problem with Total Control Manager and many people have tried helping. I am new to 3Com and I appreciate for all the help. For those who may not know what I am talking about, I was trying to connect to a 3Com TC chassis to program it. I was using a Win XP PRO PC to connect. I continued to receive a message that the "Device not responding". I switched to a Win NT 4.0 (SP6a) server. Same error message! Finally now I have setup a stand alone Win98SE PC. Still I am getting the same message. One Hint: When I connect to the 3Com using Hyper Terminal (COM1), I can configure it. Many people who tried to help me wrote back that they can access the 3Com Chassis over Internet IP 63.113.255.9. Problem: Is it possible that Total Control Manager is trying to access the 3Com Chassis over a connection other than COM1? How can I tell if the connection is being tried over COM1? This may be my problem. Please HELP. Thanks. Kirti -----Original Message----- From: Kirti S. Bajwa Sent: Tuesday, August 26, 2003 9:20 AM To: 'Discussion relating to the 3Com/US Robotics Total Control modem systems.' Subject: RE: [USR-TC] Total Control manager Alex: I think you are right. I have Win NT 4.? Sitting in front of all local PC as a Proxy Server. You have given me good hint. I will put it on the post if I figure out what to do? Thanks again. Kirt -----Original Message----- From: alex [mailto:alex@wanex.ge] Sent: Tuesday, August 26, 2003 9:04 AM To: Discussion relating to the 3Com/US Robotics Total Control modem systems. Subject: Re: [USR-TC] Total Control manager Kirti, I can access your TC too. It may be your network problem. Are you sure that none of your equipment is blocking snmp activity? P.S. Its better to change community strings of NMC for security reasons (now whole forum knows your read and write communities). Kirti S. Bajwa wrote:
Just to add something. I looked into the \3commapps\tcm\devdb directory. There is only one file "chsindex.idb", which I have attached.
I opened this file using NOTEPAD. It has only two lines of data as follows:
[Chassis DB] Status=Current
It is all new to me so I can not tell if something is missing or not?
Kirt
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Thank You.. Thank You..
Attached is the file you asked for.
Kirt
-----Original Message----- From: ISN Support Staff [mailto:support@isn.net] Sent: Monday, August 25, 2003 8:12 PM To: Kirti S. Bajwa Cc: 'Discussion "relating to the 3Com/US Robotics Total Control modem ""systems.' Subject: RE: [USR-TC] Total Control manager
Hmmm, this is an odd one... Can you send me the files in your \3commapps\tcm\devdb directory? They have all your connection settings, so I can see if it's possibly just a wrong option selected or something. You shouldn't have any problem running TCM on any recent Windows operating system. I've run TCM 8 on Win98, WinXP, WinNT4, and even Linux under Wine.
On Mon, 2003-08-25 at 21:06, Kirti S. Bajwa wrote:
I just displayed the TCM Version. It is 8.2.6
If you can connect it, why can not I?
Thinking that my TCM installation is bad, I reinstalled TCM on the Win NT 4.? Server. No luck. Same error.
I have also tried installing the software on a Win XP PRO PC. Same Error.
Is it possible that I need to have a stand alone PC? Can I run TCM
software
on a stand alone PC with Win XP Home or it has to be Win 98?
Any suggestion is highly appreciated. I am getting frustrated. This is my first encounter with 3ComTC.
Please respond!!!!
Kirt
-----Original Message----- From: ISN Support Staff [mailto:support@isn.net] Sent: Monday, August 25, 2003 5:19 PM To: Discussion "relating to the 3Com/US Robotics Total Control modem systems. Cc: Kirti S. Bajwa Subject: RE: [USR-TC] Total Control manager
Hi Kirti,
I just tried, and I'm able to connect to your system fine with TCM 8.2.6 and the IP/communities you posted earlier. Are you using TCM 8, or TCM 4? I'm not entirely sure if TCM 4 will work with a Hiper system, so that *may* be the problem.
On Mon, 2003-08-25 at 18:12, Kirti S. Bajwa wrote:
Hello Again:
Vinny:
I tried your suggestion. Still no progress. Same Error.
Anybody else has a suggestion???
Thanks in advance.
Kirt
-----Original Message----- From: Vincent Jordan [mailto:vjordan@cyberspeed-data.com] Sent: Monday, August 25, 2003 4:53 PM To: 'Discussion relating to the 3Com/US Robotics Total Control modemsystems.' Subject: RE: [USR-TC] Total Control manager
Do the following:
Console into the NMC with hyper terminal
Press 1 configuration Press 8 reinitialize authorize access list
The try to open with the TCM
Hope this helps
Vinny -----Original Message----- From: usr-tc-bounces@mailman.xmission.com [mailto:usr-tc-bounces@mailman.xmission.com] On Behalf Of Kirti S. Bajwa Sent: Monday, August 25, 2003 4:40 PM To: 'alex'; Kirti S. Bajwa; 'support@isn.net';
'usr-tc@mailman.xmission.com'
Subject: RE: [USR-TC] Total Control manager
Hello Alex & ??:
I have followed both of your advice, by performing the following steps
(O/S
is Win NT 4.?):
1. Setup HiPer NMC (Hyper Terminal) . Setup IP address (63.113.255.9) . Setup Netmask (255.255.255.0) . Setup Gateway Address (63.113.255.1 => I assume this is the IP address
of
my CISCO 26?? Router) . Change Community Settings (tibp for Public & tibr for Private) . Save in NVRAM . Reset Hiper NMC
2. Run TCM . Open a new chassis under name TIB-TC1 . Target Host 63.113.255.9 . SMTP Community Setting a. Read Only: tibp b. Read+Write: tibr c. OK
I have done it half a dozen time and receive the same error message:
TIB-TC1 Device not responding Refer to the troubleshooting section of the user guide
For your information, I can PING the NMC & Gateway ( 63.113.255.9 & 63.113.255.1 )!!!
Do you think that Win NT 4.? May be the problem? HELP.. I am going
crazy!!
Kirt
-----Original Message----- From: alex [mailto:alex@wanex.ge] Sent: Monday, August 25, 2003 4:08 PM To: kbajwa@tib.com Subject: Re: [USR-TC] Total Control manager
Set up NMC card: put IP address and netmask, gateway address. Change commuity strings. Then connect NMC to LAN. Run TCM. Open a new chassis (or smth. like this), write NMCs IP address
and
read/write community strings. Thats all. ----- Original Message ----- From: Kirti S. Bajwa To: 'usr-tc@mailman.xmission.com' Sent: Monday, August 25, 2003 3:20 AM Subject: [USR-TC] Total Control manager
Hello List:
My question will prove that I am below being NOVICE regarding 3Com TC.
I have read about 10-12 different documents. I can connect and configure various cards on the 3Com TC box using a serial connection to a Win NT
PC.
My problem is that I have not been able to figure out how to start the "Total Control Manager for Windows" application? Can somebody direct me
to
a
document or explain how I can launch TCM?
Thanks.
Kirt Bajwa TIB Computer Systems Mountain City, TN 37683 Tel: (423) 727-3001 eMail: kbajwa@tib.com
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-- alex, ICQ# 219089461, Current status