Thus spake Dave Lajoie
We _do_ have a contract for the equipment we have. I have made use of it to solve config, abnormal function, and RMA. At the risk of starting something I will have to say we have been treated 'well' for the most part.
Alright. :) Fair enough. And to be fair to 3Com...my experience has also been that if you have a support contract, or through some other means manage to get help, that they help they provide any more is pretty decent, courteous, and the techs work their butts off to help. I have to give 3Com credit that they have addressed these problems over the past couple of years. However, the problems with the structure, and rules surrounding *obtaining* the support contracts are still seriously problematic. :) -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.