I powered off my TC chassis tonight to plug it into a new UPS. When I powered it back on, the Run/Fail light on the HiperARC stayed red. It shows up as a "?" in the Total Control Manager. I tried rebooting the unit several times, using several different power sources. I also tried removing the front portion of the card (while powered off) and reinserting it. I can only guess it's cooked. Is there anything else I can try? I would like to express my disgust with 3Com on this matter. After troubleshooting the problem as described above, I called 3Com service. They couldn't seem to "find" my service contract that I paid over a thousand dollars for, just for this type of incident. She offered to take my credit card and transfer me to a level support agent. I should be paid to have to talk to a level 1 rep, not the other way around. I told her I wasn't interested in doing that and expressed that this was the specific and only reason I bought the service contract. She said she couldn't help me. This piece of garbage is only 4 months old, this is not acceptable. Why didn't I just buy another Portmaster. <kicking myself> I'm going to ream my service contract agent in the morning. Until then it's lots of busy signals. Suggestions? - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.