I don't think 3com needs anyone to "BAT" for them... (from what I've seen they all get enough batting practice on all the trade in equipment) Sorry but 3com has MANY issues and they need resolved, not complimented on what they do OK on. I don't know about you but we purchased our equipment and therefore have the right to b**** when things are not working properly or they have issues. Also if we don't talk about these issues why would 3com go above and beyond to fix them?... not to mention vent our frustrations to others that are experiencing the same and possibly run across a resolution. Ed ----- Original Message ----- From: Kevin Benton <s1kevin@tims.net> To: <usr-tc@lists.xmission.com> Sent: Tuesday, October 19, 1999 2:50 PM Subject: RE: (usr-tc) ISPCon/3Com Open Meeting On Sun, 17 Oct 1999, Jason A. Nunnelley wrote:
I too have had the same experience with the 3COM. I am disatisfied with the company's attitude toward customers. It seems to have an "avoid them or bill them" philosophy. I did not buy the 3COM for the support, although it is important. LT has the best support because they have their goals set right. They want everyone using a LT Product to get good support. They are not concerned about contracts, etc. You would think the price we pay for support would give us incredible support. I have yet to even get the latest codes directly from 3COM for the hassle I have to go through. I had an LT Support guy help me with mine. But, the 3COM seems to be a better box than the PM3. And, I have not personally tried the ASCEND products for Access Servers, only routers. I know that pre-LT involvement, ASCEND was harder to get support from than 3COM. So, I was never excited about looking that way. Maybe I should try them out for a month.
Okay, time for someone to come up to bat for 3Com. There's one thing I can say that I'm very happy about with 3Com - even though the NetServer has been disco'd, they still support it (albeit minimally), and getting to talk to a good support person is sometimes difficult, I have never had a problem getting support for product which we've had problems with from 3Com. I've also never seen 3Com completely discontinue a platform without already having something existing in place to replace it. Granted, the HARC was not a 100% feature replacement for the NetServer card, but at least it still worked with *all* the old equipment. Some of the software issues were not quite complete when the NetServer manufacturing was discontinued, but the OS was fairly stable and worked enough that we are still using them in some of our smallest digital locations. Let's face it, USR (now 3Com) did a good job getting themselves into the chassis market by borrowing the wheel from someone else while they invented their own better version. Lucent has all but shot themselves in the foot by killing PM2's and PM3's completely. Based on that fact, we have made a firm decision that we will *not* be buying any Lucent equipment so we don't get shot in the foot by Lucent's knee jerk decisions. In business, growth or death is inevitable. If you're not doing one, you're doing the other. There is no such thing as stagnant business. 3Com has chosen to grow. The problem with growing is that sometimes it means getting rid of excess weight. The NetServer was never intended to be a long-term solution for TC platforms. I don't know much about Lucent PM's except that due to their own handling of their own product, we have made a decision not to buy Lucent because they are building product which is not forward compatible. Kevin Benton SOTA Technologies E-Mail: s1kevin@tims.net Web: http://users.sota-oh.com/~s1kevin/ Unsolicited advertisements processing fee: $50 subject to change without notice - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.