Dale, You are not the only one with this problem. It is a real problem, and you can't count on the eight days. It can happen any time. Here are the particulars that a group of us have noticed: It only happens with HiPer DSPs, quad modems aren't affected. It has occurred with the following ISDN routers: Cisco 760 series, Eicon Diva, Ascend Pipeline 50, and Netgear RT-328/RH-348 It primarily starts with http packets, and sometimes migrates to e-mail. Usually your can telnet and ftp to the affected site. I have a couple of previous posts in this group with in the last few days that cover this in more detail. The only fix is the terminate the connection and re-connect. The real problem is that 3Com doesn't want to help. I have posted this more than once and get very little attention. Recently, after another loud post to this group I got a direct e-mail from krish, but it was Friday and I haven't had a chance to go through the whole thing. I will be forwarding it to 6 other ISPs who have told me they have the same problem. I will send copies out in the morning after I get to the office. If 3Com can't fix it, then I will have to buy another NAS. We have lost money/customers due to this problem. I wish they cared. You can believe that if they don't fix it, they won't appreciate my comments in this group. ----- Original Message ----- From: Dale Hege <fhege@sover.net> To: <usr-tc@lists.xmission.com> Sent: Sunday, August 15, 1999 10:10 AM Subject: (usr-tc) Link dead after 8 Days
Hello,
Has anyone had problems with customers staying connected for more than 8 days straight? I have an ISDN customer that seems to not be able to pass any packets other than icmp after 8 days of being connected. I'm running on DSP 2.0.81 and 4.1.59 on the arc.
Thanks,
-Dale
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