WOW! I would definitely get a tech contract. I just burned a DSP card and it started dumping - one call, one shipment, and I had a new DSP card. I would have never considered RMA had it not been for the tech. He told me the dumps were most likely due to the card being bad. I was still screaming at my telco (they earned it before this problem with a list of provisioning different switch types in a single hunt group - u know - standard Telco Crap. I saved myself countless thousands in tech support and lost revenues by not letting customers leave me while I wait to guess the problem. I'd definitely invest in the support contract. Jason A. Nunnelley President of Linkfast Internet Services, Linkfast Inc. 256-739-2008 VOICE CONTACT Linkfast Labs, GPN, MFG, MentionMe Studios, and, the Stupid Project http://www.linkfast.net -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Horace Demmink Sent: Saturday, January 08, 2000 11:08 AM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) v.42bis problems On Fri, 7 Jan 2000, Mike Andrews wrote:
An old problem has just come back, but in only one weird case.
I've got a crapload of people getting randomly bumped offline with v.42 or v.42bis related problems. (I suspect v.42bis.)
However... it's only happening on the first 12 channels of ONE DSP card.
I had a similar problem that turned out to be a DSP hardware problem. One of my DSP's would, after moderate use, not answer on the first 12 channels until it was reset. I had flashed several different versions of code, tried different lines (CT1 and PRI), different locations, chassis's, etc. Nothing made a difference. After jerking around with 3COM's RMA dept for a while (you can't RMA it until a tech says it's bad, you can't talk to a tech without a contract) my vendor offered to RMA it for me. I have not seen this symptom pop up on any other cards I have. -- Horace Demmink PathWay Computing - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.