Hi Kevin, Thanks for your response. I'm running to a switch type of INS1500 (Japan standard) which always makes things touch and go as that is not what everyone else is using on this list. The other problem is, of course, that I don't have a 3Com sales rep. The one we had they transferred, and since we were told by 3Com that we weren't important to them, they never gave us a new one. <sigh> If it weren't for the hardware... das Kevin Benton (s1kevin@tims.net) spake:
On Tue, 18 Jan 2000, D A Substanley wrote:
Thanks for the response. I'm using PRI. I have had two cards soft busied for about three days with no change. Customers are still logging in happily, so it must be something to do with the switch type. Unfortunately, I have no access to any kind of support over here as 3Com Japan won't give me the time of day. <sigh>
What kind of switch are you running to? Is it configured for custom or national mode? We made the mistake of allowing our telco to talk us into allowing them to set the switch into national mode on our lines. BIG MISTAKE! The 5ESS configuration for National Mode didn't communicate CPE Busy Out statuses correctly. Our customers would get fast busy a lot until we figured it out and had them put it back into Custom mode. Sheesh!
Good luck on your issue. BTW, 3Com NC's have been a great help when I couldn't get hold of a good tech. (even when I do have a support contract). If you need more information, contact your 3Com Sales Rep and ask them to have your NC give you a call.
Kevin
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-- ______________________________________________ Alex Substanley Exodus Communications K.K. Engineering Department Das Man TEL: 81-3-5334-1700 Systems Engineer FAX: 81-3-5334-1711 ______________________________________________ - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.