At 07:45 PM 10/16/99 -0400, Ed wrote:
Again yes there is a problem with V90 on 3com. Ascend units will do V90 with a client 3com modem in cases where 3com TC won't... this is DEFINITELY a problem that has been addressed but not resolved. You would think this would concern 3com more than it does... just like all the complaints about support on this list.
Agreed. I am certainly willing to replicate the problem for 3com and arrange a meeting between a 3com engineer, a specific customer, and ourselves.. They can watch the customer dial in a 3com chassis and the TNT and pull all the stats they wish from both chassis as well as the customers modem.. The data should be there to analzye if they cared to do so. I'll even swap spans and show them how the problem follows the chassis and not the PRI's.. Unless they know what the problem already is and *can't* do anything about it (like netserver UDP lag).
Oh well when everyone is switching to a different platform they may care but it will be too late.
But that's not going to happen because of our investment in 3com gear. Although I've done it once, most ISP's can't sell 100% of their modems and just switch to a different platform. We might merge in another platform into our network to keep the problem users from quitting but weve also noticed their are cases where the 3com performs better.. (i.e. the reverse is true). I guess you can't win em all.. Allen
Ed
----- Original Message ----- From: Allen Marsalis <am@shreve.net> To: <usr-tc@lists.xmission.com> Sent: Saturday, October 16, 1999 6:11 PM Subject: Re: (usr-tc) ISPCon/3Com Open Meeting
Same here. That's pretty much exactly how we feel about it. However we occationally find a user with a good sportster/3com modem who can't get v.90 on our TCS but can on our TNT (eval) and more importantly, can with our competitors. Users won't stay with 28.8 when they can get 48k elsewhere.. If there were no modem code issues, I'd be more than happy to send the eval back. Instead, I'll probably get an invoice...
Well back when we started, we bought a superstack and it worked of course but when I found out it was half-duplex on all 10T ports, we sent it back and opted for a catalyst.. But nowadays I'm sure things are different. We outgrew the catalyst and now have a fastiron and we love it..
I realize that switches don't call for much support, but we did have some issues with the catalyst. Ciscos support as amazing and they even called back again just to make sure we were happy. 3com on the otherhand wanted to charge us for support on a 1 day old switch! I just wanted to double check to see that their was no fdx on the ports before sending it back. They could have cared less whether I returned it or not.. So I did!
Allen
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