Hello, I read once in some list that even without infamous contract support it is possible to get RMA on defective hardware. To be simple, my Netserver card was probably refurbished and faulty even if bought as brand new.. Not enhanced packet bus version, bought in 1998. It crashes from once a day to once a week, whatever the settings or firmware, even krish didn't find anything conclusive <g>. I haven't be able to get a replacement when I had a valid contract since cross-ship was not included and I don't have any spare NS. To sumup, even under warranty, forget 3Com unless you can stock replacements yourself. Now I have another NS card, so I have time to waste and I want to ship my older NS card back to RMA. Any info/tel # on the way to proceed? TIA, Martin - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.