You might have already checked this but see if he has multiple winsock.dll's on his machine. We've had a number of members with this type of problem and they end up having winsocks all over the place. Delete the extras and leave the one in their main Windows directory and they work fine from there. Hope that helped. Regards, Chad J. LaFrenz System Admin. Roaring Fork Computer Society / RoFIntUG An educational, non-profit ISP proudly serving the Aspen, Glenwood Springs, Rifle and Vail Valleys. http://www.rof.net -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of K Mitchell Sent: Tuesday, May 30, 2000 7:39 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) dead connection I'm having problems with a user who's connection doesn't seem to be working. He's logging on fine, but unable to get anywhere once connected. I've gone over all of his settings to no avail and, thinking possible TCP/IP corruption, reinstalled that. It did appear to change his traffic somewhat, but still no success getting anywhere. He's running an old Gateway with a 28.8 modem, running ARC 4.2.32 and DSP 0.49hw/2.0.81sw here. Here's the relevant ppp traces; Before reinstalling TCP/IP: Incoming PPP Data on interface: slot:1/mod:11 80 21 01 03 00 1c 02 06 00 2d 0f 00 03 06 cc ab | ! - | 1f a3 81 06 cc ab 1f 04 83 06 cc ab 1f 05 | | Outgoing PPP Data on interface: slot:1/mod:11 80 21 02 03 00 1c 02 06 00 2d 0f 00 03 06 cc ab | ! - | 1f a3 81 06 cc ab 1f 04 83 06 cc ab 1f 05 | | Incoming PPP Data on interface: slot:1/mod:11 21 45 00 00 60 1b 00 00 00 20 11 a6 94 cc ab 1f |!E ` | a3 cc ab 1f ff 00 89 00 89 00 4c 65 66 00 07 29 | Lef )| 10 00 01 00 00 00 00 00 01 20 45 48 45 42 46 45 | EHEBFE| 45 46 46 48 45 42 46 4a 43 41 43 41 43 41 43 41 |EFFHEBFJCACACACA| 43 41 43 41 43 41 43 41 41 41 00 00 20 00 01 c0 |CACACACAAA | 0c 00 20 00 01 00 04 93 e0 00 06 00 00 cc ab 1f | | a3 | | Outgoing PPP Data on interface: slot:1/mod:11 21 45 00 00 38 ab ad 00 00 ff 01 37 1e cc ab 1f |!E 8 7 | ff cc ab 1f a3 03 03 96 38 00 00 00 00 45 00 00 | 8 E | 60 1b 00 00 00 20 11 a6 94 cc ab 1f a3 cc ab 1f |` | ff 00 89 00 89 00 4c 65 66 | Lef | Incoming PPP Data on interface: slot:1/mod:11 21 45 00 00 60 1c 00 00 00 20 11 a5 94 cc ab 1f |!E ` | a3 cc ab 1f ff 00 89 00 89 00 4c 05 72 00 08 29 | L r )| 10 00 01 00 00 00 00 00 01 20 44 43 44 41 44 41 | DCDADA| 44 41 43 41 43 41 43 41 43 41 43 41 43 41 43 41 |DACACACACACACACA| 43 41 43 41 43 41 43 41 41 41 00 00 20 00 01 c0 |CACACACAAA | 0c 00 20 00 01 00 04 93 e0 00 06 80 00 cc ab 1f | | a3 | | Incoming PPP Data on interface: slot:1/mod:11 21 45 00 00 60 1d 00 00 00 20 11 a4 94 cc ab 1f |!E ` | a3 cc ab 1f ff 00 89 00 89 00 4c 62 64 00 09 29 | Lbd )| 10 00 01 00 00 00 00 00 01 20 45 48 45 42 46 45 | EHEBFE| 45 46 46 48 45 42 46 4a 43 41 43 41 43 41 43 41 |EFFHEBFJCACACACA| 43 41 43 41 43 41 43 41 41 44 00 00 20 00 01 c0 |CACACACAAD | 0c 00 20 00 01 00 04 93 e0 00 06 00 00 cc ab 1f | | a3 | | Outgoing PPP Data on interface: slot:1/mod:11 21 45 00 00 38 ab ae 00 00 ff 01 37 1d cc ab 1f |!E 8 7 | ff cc ab 1f a3 03 03 f6 2c 00 00 00 00 45 00 00 | , E | 60 1c 00 00 00 20 11 a5 94 cc ab 1f a3 cc ab 1f |` | ff 00 89 00 89 00 4c 05 72 | L r | Outgoing PPP Data on interface: slot:1/mod:11 21 45 00 00 38 ab af 00 00 ff 01 37 1c cc ab 1f |!E 8 7 | ff cc ab 1f a3 03 03 99 3a 00 00 00 00 45 00 00 | : E | 60 1d 00 00 00 20 11 a4 94 cc ab 1f a3 cc ab 1f |` | ff 00 89 00 89 00 4c 62 64 | Lbd | After reinstalling TCP/IP: Incoming PPP Data on interface: slot:2/mod:12 21 45 00 00 41 11 00 00 00 20 11 20 50 cc ab 1f |!E A P | 9b cc ff b0 16 04 01 00 35 00 2d 58 80 00 01 01 | 5 -X | 00 00 01 00 00 00 00 00 00 06 68 6f 6d 65 31 32 | home12| 08 6e 65 74 73 63 61 70 65 03 63 6f 6d 00 00 01 | netscape com | 00 01 | | Outgoing PPP Data on interface: slot:2/mod:12 21 45 00 00 38 d3 ab 00 00 0f 01 42 32 a7 98 02 |!E 8 B2 | 09 cc ab 1f 9b 0b 00 97 1c 00 00 00 00 45 00 00 | E | 41 11 00 00 00 01 11 40 50 cc ab 1f 9b cc ff b0 |A @P | 16 04 01 00 35 00 2d 58 80 | 5 -X | Incoming PPP Data on interface: slot:2/mod:12 21 45 00 00 41 12 00 00 00 20 11 1f 51 cc ab 1f |!E A Q | 9b cc ff b0 15 04 01 00 35 00 2d 58 81 00 01 01 | 5 -X | 00 00 01 00 00 00 00 00 00 06 68 6f 6d 65 31 32 | home12| 08 6e 65 74 73 63 61 70 65 03 63 6f 6d 00 00 01 | netscape com | 00 01 | | Outgoing PPP Data on interface: slot:2/mod:12 21 45 c0 00 38 53 17 00 00 f1 01 e0 04 a7 98 02 |!E 8S | 0a cc ab 1f 9b 0b 00 98 1b 00 00 00 00 45 00 00 | E | 41 12 00 00 00 01 11 3e 51 cc ab 1f 9b cc ff b0 |A >Q | 15 04 01 00 35 00 2d 58 81 | 5 -X | Incoming PPP Data on interface: slot:2/mod:12 21 45 00 00 3e 13 00 00 00 20 11 1e 54 cc ab 1f |!E > T | 9b cc ff b0 15 04 02 00 35 00 2a 91 55 00 01 01 | 5 * U | 00 00 01 00 00 00 00 00 00 03 77 77 77 04 68 6f | www ho| 6d 65 03 6d 73 6e 03 63 6f 6d 00 00 01 00 01 |me msn com | Outgoing PPP Data on interface: slot:2/mod:12 21 45 c0 00 38 54 d1 00 00 f1 01 de 4a a7 98 02 |!E 8T J | 0a cc ab 1f 9b 0b 00 5f 49 00 00 00 00 45 00 00 | _I E | 3e 13 00 00 00 01 11 3d 54 cc ab 1f 9b cc ff b0 |> =T | 15 04 02 00 35 00 2a 91 55 | 5 * U | Any ideas what this guy's problem might be? Thanks, -- Kirk Mitchell-General Manager mitch@keyconn.net Keystone Connect Unlock Your World Altoona, PA 814-941-5000 http://www.keyconn.net - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.