Thus spake Mark Thornton
I may not have responded to your survey so I am doing so now...
OK...got it, thanks!
I don't understand why I can buy a support contract the lets me talk to the support folks for a single price. Whether I have one or twenty chassis's, I'm typically only going to ask a question once then apply it to all chassis. The same is with the software upgrades. The 24 hour replacement policy on hardware I can understand being a per chassis charge.
Amen! And if you have more chassis, you're likely not going to have to call support as often in the first place since you're likely more knowledgeable about the equipment to begin with! I can deal with a per-chassis charge on hardware replacement...I'd *prefer* it to be per-card...let's face it, its easier to get serial nubmers of cards than it is for a chassis anyway...serial number can be retrieved via SNMP...the chassis can't. And being on a per-card basis, I could cover DSP's in a chassis, but not cover the quads in the same chassis. I think per-card is a better solution for 3Com as well as for 3Com's customers...I just totally baffles me that they haven't gone this way. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.