We need to get some clarification on the status of the V.92 and everything else. If there is no forward growth on this product I need to begin replacements now, as we need to expand and I am not going to put money into new product that they will not support. The second thing I need to do is begin going through my old Boardwatch mags and emails and compile the evidence for a lawsuit. We were promised this hardware base was the future and fully upgradeable. I do believe the promise was made in print and contained text such as V.90 and 'other features'. As another thread, does 3Com maintain any presence for support in any public location? Even evil Microsoft provides support for many products via lurkers on newsgroups. I was promised a new proposal for support contracts that last time this debacle came up when we needed code but I have yet to see it. I talked with at least six different people at 3Com who all acknowledged the problem and indicated a solution was forthcoming. Obviously they lied. I think 3Com is onlky building product for AOL and other ISP's of that level. I see absolutely no commitment to support a local ISP such as mine. I regret not having made the move to a Cisco based solution at our last major upgrade. The support from Cisco is phenominal. They have pulled my ass out of the fire on three seperate products very quickly, in one case building a software release to patch a bug that paralyzed our DSL router. My recollection of 3Com support was repeated calls, bad music, clueless techs, too much money, pissed of customers, more clueless techs, then finally after having blown my temper and said some really choice things being forwarded to a tech with a clue who resolved the problem. My current plan with them is for software only and even that was a real pain in the ass to get set up. This is a company that doesn't want to make money. There is no other explanation for their behavior. If the provide excellent support and code base we grow and buy more of their product. Don't they understand that? Instead, they are spending development time on cable headend equipment that is of now value to me at all. It says a lot about what market and which customers they really want. Mark Thornton San Marcos Internet, Inc. 512-393-5300 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.