January 2000 - USR-TC - mailman.xmission.com

Re: (usr-tc) To many drops after connect
by Steve Valiunas 23 Jan '00

23 Jan '00

This might not be the case in your situation since you say the same user dials many times in a row, but just because a call has less than a minute of connect time doesn't necessarily mean that it is a failed call. If your customers are set to automatically connect/check Email/drop as with AOL FlashSessions, CC-Mail, LotusNotes etc., then this is normal. A misconfigured dial-on-demand connection might account for it as well, as might a user not satisfied with 44K and trying for that 53K connection. If there was a large jump in the percentage of short calls after changing codes that might be another story though. You might want to also look at some of your other accounting data, such as Do these session stops have normal disconnect reasons? Did the user get assigned a valid IP? Was any data passed on the sessions? Steve "The NOC \(COX Internet\)" <usrtc(a)tyler.net> on 01/21/2000 11:04:53 AM Please respond to usr-tc(a)lists.xmission.com Sent by: "The NOC \(COX Internet\)" <usrtc(a)tyler.net> To: usr-tc(a)lists.xmission.com cc: (Steve Valiunas/MW/US/3Com) Subject: Re: (usr-tc) To many drops after connect Paul, How did you find out this information on Total calls lost? Is it possible to find this out on the old Total Control equipment also? Bryan NOC Technician COX Internet ----- Original Message ----- From: "Paul Farber" <farber(a)admin.f-tech.net> To: <usr-tc(a)lists.xmission.com> Sent: Friday, January 21, 2000 9:40 AM Subject: (usr-tc) To many drops after connect > hello all > > still fighting with TC to try and get decent connection performance out of > the thing. > > flashed the ARC/NMC/DSP to 4.1.22/6.2.17/2.0.60 and here are some > frighting stats: > > Total Calls (from radius): 66212 > Calls of < 1 minute in length: 9266 > > Thats a 14% drop rate! It seems to hit some people in bulk... it they dial > in 5-10 times and then they just give up. > > I tried to narrow it down to a specific slot/channel but thier dosen't > seem to be a pattern. > > Anyone else seeing similiar results??? All circuits are PRI. > > > > Paul Farber > Farber Technology > farber(a)admin.f-tech.net > Ph 570-628-5303 > Fax 570-628-5545 > > > - > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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Re: (usr-tc) Reset stats
by Steve Valiunas 23 Jan '00

23 Jan '00

You can reset the stats for Quads by doing a software reset on the NMC. The HiperDSPs store the counters themselves though, so you'll have to reboot the HiperDSP to clear it's stats. Steve Valiunas "The NOC \(COX Internet\)" <usrtc(a)tyler.net> on 01/22/2000 01:57:57 PM Please respond to usr-tc(a)lists.xmission.com Sent by: "The NOC \(COX Internet\)" <usrtc(a)tyler.net> To: usr-tc(a)lists.xmission.com cc: (Steve Valiunas/MW/US/3Com) Subject: (usr-tc) Reset stats How do you reset the stats on the old style TCH? I have tried every thing I know to reset the stats. I can't find anything in documentation to tell me how to do this. The stats that I am trying to reset are the ones you can get through the performance monitor in the Total Control Management software. Specifically, I am trying to reset the Incoming Connections Established, Incoming Connections Terminated, Connect Attempt Failure, and the Incoming Connections Failed fields under the Modem Events in the Functional Group. Any suggestions would be greatly appreciated. Bryan NOC Technician COX Internet - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) D Channel Problem
by Jason P. 23 Jan '00

23 Jan '00

I just installed our seventh Hiper DSP card into our chassis and the Loopback/D-Alarm LED on this card keeps alternating between green and red about every 30 seconds. I have this card set up exactly like the other cards in this chassis and the telco (supposedly) has this span setup the same way as all of our others. Does anyone have any insight into what could be going on? Here are my specs: T1 PRI Hiper DSP 2.0.81 Hiper ARC 4.1.59-6 Hiper NMC 6.1.17 Thanks in advance. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) MRTG cfg
by stevec 23 Jan '00

23 Jan '00

I was wondering what I can use as SNMPOID for my TC rack. The main thing I want to look at is modem utilization. I was sent a cfg file from a friend and the SNMPOID didn't work with my unit. First off, how can I tell what all I am running. Our telco provider set all our stuff up so I don't know what it is. I can telnet to it and I get a "HIPER>>" prompt. I used the cfgmaker with mrtg but it gave me a bunch of useless ports. I would also like to monitor bandwidth utilization through this if possible. Thanks for your help! Thanks for your help, -- Steve Cobb stevec(a)computer-geeks.com Computer Geeks www.computer-geeks.com -- - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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RE: (usr-tc) TC Enterprise Network Hub, MIB's, and MRTG
by Greg Long 23 Jan '00

23 Jan '00

There are some scripts located in the TCH subdirectory under the CONTRIB directory, inder the MRTG root directory. Email me off list and I will help you out if you have questions. -Greg greg(a)coastlink.com -----Original Message----- From: owner-usr-tc(a)lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Network Administrator Sent: Friday, January 21, 2000 1:20 PM To: usr-tc(a)lists.xmission.com Subject: Re: (usr-tc) TC Enterprise Network Hub, MIB's, and MRTG I read about setting up the TCH on MRTG. I would like to set this up but not sure where to look for the what was mentioned below. Where to do I go for these? cheryl ----- Original Message ----- From: Steve McConnell <stevem(a)emji.net> To: <usr-tc(a)lists.xmission.com> Sent: Wednesday, January 12, 2000 12:41 PM Subject: Re: (usr-tc) TC Enterprise Network Hub, MIB's, and MRTG > you should be able to use Eric Billeters scripts that come with MRTG in the > contrib directory under TCH ( I am still using MRTG2.7.2- so these may have > changed) > > works like a dream. > > steve > > --On Wednesday, January 12, 2000 10:37 AM -0700 Greg Long > <greg(a)coastlink.com> wrote: > > > I want to setup MRTG to monitor modem usage on my TC hub, I have the MIB's > > that come with the USR Suite Management Software. Can I use these MIB's > > or do I need to get other MIB's? > > > > Thanks, > > Greg Long > > Tech Support > > Coastlink > > 801-532-6212 ext 32 > > techsupp(a)coastlink.com > > http://www.coastlink.com > > > > > > > > - > > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > > with "unsubscribe usr-tc" in the body of the message. > > For information on digests or retrieving files and old messages send > > "help" to the same address. Do not use quotes in your message. > > > > Steve McConnell > EMJI > 919-303-3217x126 > 888-258-8959 > > > - > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) To many drops after connect
by Paul Farber 21 Jan '00

21 Jan '00

hello all still fighting with TC to try and get decent connection performance out of the thing. flashed the ARC/NMC/DSP to 4.1.22/6.2.17/2.0.60 and here are some frighting stats: Total Calls (from radius): 66212 Calls of < 1 minute in length: 9266 Thats a 14% drop rate! It seems to hit some people in bulk... it they dial in 5-10 times and then they just give up. I tried to narrow it down to a specific slot/channel but thier dosen't seem to be a pattern. Anyone else seeing similiar results??? All circuits are PRI. Paul Farber Farber Technology farber(a)admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) TC Enterprise Network Hub, MIB's, and MRTG
by Greg Long 21 Jan '00

21 Jan '00

I want to setup MRTG to monitor modem usage on my TC hub, I have the MIB's that come with the USR Suite Management Software. Can I use these MIB's or do I need to get other MIB's? Thanks, Greg Long Tech Support Coastlink 801-532-6212 ext 32 techsupp(a)coastlink.com http://www.coastlink.com - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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Re: (usr-tc) To many drops after connect
by Alan Martin 21 Jan '00

21 Jan '00

Absolutely! At 01:03 PM 1/21/2000 -0600, Brian wrote: >On Fri, 21 Jan 2000, Alan Martin wrote: > >> I have TC, Ascend maxen, cisco, portmaster3, 5399/8000(oldbay) CVX, >> Looking for new LU! >> I got a BIG LAB! > >thats good, hopefully 3com has a big lab too, testing a bunch of client >modems against their code :). And of course the equipment you have found >work best in your lab is the nortel stuff right? :) > >Brian > > >> Alan >> >> >> At 12:25 PM 1/21/2000 -0600, Brian wrote: >> > >> >You all using 3Com Total Control NAS's over there at Nortel Networks? :) >> > >> >Brian >> > >> > >> >On Fri, 21 Jan 2000, Alan Martin wrote: >> > >> >> Every once in awhile sanity reigns. >> >> >> >> >> >> At 11:58 AM 1/21/2000 -0600, Steve Valiunas wrote: >> >> > >> >> > >> >> > This might not be the case in your situation since you say the >> same user >> >> >dials many times in a row, but just because a call has less than a >> minute of >> >> >connect time doesn't necessarily mean that it is a failed call. If your >> >> >customers are set to automatically connect/check Email/drop as with AOL >> >> >FlashSessions, CC-Mail, LotusNotes etc., then this is normal. A >> >> misconfigured >> >> >dial-on-demand connection might account for it as well, as might a >> user not >> >> >satisfied with 44K and trying for that 53K connection. If there was a >> large >> >> >jump in the percentage of short calls after changing codes that might be >> >> another >> >> >story though. You might want to also look at some of your other >> accounting >> >> >data, such as Do these session stops have normal disconnect reasons? Did >> >> the >> >> >user get assigned a valid IP? Was any data passed on the sessions? >> >> > >> >> > >> >> >Steve >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> >"The NOC \(COX Internet\)" <usrtc(a)tyler.net> on 01/21/2000 11:04:53 AM >> >> > >> >> >Please respond to usr-tc(a)lists.xmission.com >> >> > >> >> >Sent by: "The NOC \(COX Internet\)" <usrtc(a)tyler.net> >> >> > >> >> > >> >> >To: usr-tc(a)lists.xmission.com >> >> >cc: (Steve Valiunas/MW/US/3Com) >> >> >Subject: Re: (usr-tc) To many drops after connect >> >> > >> >> > >> >> > >> >> >Paul, >> >> > >> >> >How did you find out this information on Total calls lost? Is it possible >> >> >to find this out on the old Total Control equipment also? >> >> > >> >> >Bryan >> >> >NOC Technician >> >> >COX Internet >> >> > >> >> > >> >> >----- Original Message ----- >> >> >From: "Paul Farber" <farber(a)admin.f-tech.net> >> >> >To: <usr-tc(a)lists.xmission.com> >> >> >Sent: Friday, January 21, 2000 9:40 AM >> >> >Subject: (usr-tc) To many drops after connect >> >> > >> >> > >> >> >> hello all >> >> >> >> >> >> still fighting with TC to try and get decent connection performance >> out of >> >> >> the thing. >> >> >> >> >> >> flashed the ARC/NMC/DSP to 4.1.22/6.2.17/2.0.60 and here are some >> >> >> frighting stats: >> >> >> >> >> >> Total Calls (from radius): 66212 >> >> >> Calls of < 1 minute in length: 9266 >> >> >> >> >> >> Thats a 14% drop rate! It seems to hit some people in bulk... it they >> dial >> >> >> in 5-10 times and then they just give up. >> >> >> >> >> >> I tried to narrow it down to a specific slot/channel but thier dosen't >> >> >> seem to be a pattern. >> >> >> >> >> >> Anyone else seeing similiar results??? All circuits are PRI. >> >> >> >> >> >> >> >> >> >> >> >> Paul Farber >> >> >> Farber Technology >> >> >> farber(a)admin.f-tech.net >> >> >> Ph 570-628-5303 >> >> >> Fax 570-628-5545 >> >> >> >> >> >> >> >> >> - >> >> >> To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" >> >> >> with "unsubscribe usr-tc" in the body of the message. >> >> >> For information on digests or retrieving files and old messages send >> >> >> "help" to the same address. Do not use quotes in your message. >> >> >> >> >> > >> >> > >> >> >- >> >> > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" >> >> > with "unsubscribe usr-tc" in the body of the message. >> >> > For information on digests or retrieving files and old messages send >> >> > "help" to the same address. Do not use quotes in your message. >> >> > >> >> > >> >> > >> >> > >> >> > >> >> >- >> >> > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" >> >> > with "unsubscribe usr-tc" in the body of the message. >> >> > For information on digests or retrieving files and old messages send >> >> > "help" to the same address. Do not use quotes in your message. >> >> > >> >> >> >> - >> >> To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" >> >> with "unsubscribe usr-tc" in the body of the message. >> >> For information on digests or retrieving files and old messages send >> >> "help" to the same address. Do not use quotes in your message. >> >> >> > >> >----------------------------------------------------- >> >Brian Feeny (BF304) signal(a)shreve.net >> >318-222-2638 x 109 http://www.shreve.net/~signal >> >Network Administrator ShreveNet Inc. (ASN 11881) >> > >> > >> >- >> > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" >> > with "unsubscribe usr-tc" in the body of the message. >> > For information on digests or retrieving files and old messages send >> > "help" to the same address. Do not use quotes in your message. >> > >> >> - >> To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" >> with "unsubscribe usr-tc" in the body of the message. >> For information on digests or retrieving files and old messages send >> "help" to the same address. Do not use quotes in your message. >> > >----------------------------------------------------- >Brian Feeny (BF304) signal(a)shreve.net >318-222-2638 x 109 http://www.shreve.net/~signal >Network Administrator ShreveNet Inc. (ASN 11881) > > >- > To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" > with "unsubscribe usr-tc" in the body of the message. > For information on digests or retrieving files and old messages send > "help" to the same address. Do not use quotes in your message. > - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) Backing up NMC and ARC configs
by Campbell Simpson 21 Jan '00

21 Jan '00

Hi all Just following on from the ARC tftp upload thread, does anyone have an cunning way to backup and restore the full config of an NMC or ARC card. Its a real pain if you have to swap out cards and re-configure the cards manually. Cheers Campbell - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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(usr-tc) State of the Hub followup
by Jeff Mcadams 21 Jan '00

21 Jan '00

Well, I've gotten answers concerning the state of support contract rules for Total Control equipment. Support is still purchased on a per-chassis basis, with surcharges for having more than a certain number of ports in the chassis, and its still required to have the same support coverage on all chassis within a single site. These are the exact same support contract rules that have driven many of us to stop carrying coverage of our TC chassis, and rely on our own wits, and resellers. I think this speaks very poorly of 3Com that, after two to three years, these issues still have not been addressed at all! I still fail to understand why support is required to be done on a per-chassis basis when it would actually be *easier* to do it on a per-card basis. Serial numbers for individual cards are easily retrieved via SNMP/TCM from the chassis, serial numbers for the chassis requires copying the number off a barcode label physically applied to the chassis. Serial numbers are already tracked on a per-card number by 3Com (witnessed by the ability to sign up for warranty coverage of equipment on a per-card level on the totalservice web site by entering the serial number of the individual card). I still fail to understand why 3Com requires equal coverage on all equipment in a location (this was stated as being on a single site...our past experience indicates that 3Com will not live up to this statement), I also fail to understand why 3Com requires equal levels of coverage on all the different *types* of equipment in a location. I don't think it takes a genius to realize that a quad card failing and taking 4 ports out of service is considerably less critical than a HiPer Arc failing and taking up to 300 (or more) ports out of service. I invite 3Com to share thier reasoning for these support contract rules, and especially invite 3Com to rectify the problems as they currently exist. I hope solutions presented will be substantive solutions, not someone calling me to once again explain what the support coverage options that currently exist are. I've been through that many times, explaining it again isn't going to solve the problems. I would be interested in hearing what the "unbundled service" offerings shown on 3Com's web site are about (http://support.3com.com/infodeli/services/index.htm) The individual I spoke with (who was very personable) indicated that unbundled services indicated on that web page are *not* available for the Total Control equipment. -- Jeff McAdams Email: jeffm(a)iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo(a)xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.

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