From thepolicetour.com presale message board:
Hi All, We've been reading your complaints and comments and have been busy behind the scenes trying to come up with a solution that would benefit everyone. This week Ticketmaster bundle sales will start on Thursday at noon local time, 24 hours after existing Fan Club members have their chance. With this being said, anyone who has received a refund will need to come back and join if they want access to the first presale window. Anyone who has requested a refund will receive an email from us with these new details. I would also like to explain the original intent of the Ticketmaster bundle presales so you may have better understanding of where we are coming from. It's important for everyone to note that by joining this fan club doesn't guarantee you seats. Although we have plenty of great seats available in all price levels during the presale, it would be unfair and unrealistic for us to promise that everyone will receive tickets, especially for a tour with this much magnitude. If you are joining the fan club just for tickets it's a gamble, so the idea behind the bundle is to allow fans to see what tickets are available BEFORE they pay for their membership. It's sort of the risk free way to join. We tried to make this a clear choice before you joined the site with our messaging. The simple reasoning behind the bundle method was just another option to buy tickets which we thought was fan friendly, however there were legitimate concerns that surfaced after the fact and we did our best to address them. Anyway, we hope this is a step in the right direction. Please stayed tuned for future details on how the Ticketmaster bundle option will evolve for future presales. Good luck everyone! Cheers, - Jeff thepolicetour.com