Same thing happened to me...I asked for Best Available, got section 117, and
realized that there was no way these were the best seats possible.  I tossed
them back into the pool, requested floor seats on my second search, and got
Row 2.  How Ticketmaster figured section 117 was better than row 2 on the
floor I will never know!

See you all there!

Cheers,
Bruce