Greetings, Well I received got a packet from BadORB today here in Los Angeles ... Finally ! The contents included BOB10, BOB12, BOB12CD, BOB14 and the MP3 cert for BOB14. As you see, they had really screwed up my orders going back quite a ways and they had never responded to many requests to get the items. The last packet I did receive some two months ago contained BOB13 even though the invoice and letter of Orbthenticity were for BOB12 ! Typical BadORB fashion. The only saving grace this time around was Christine as has been mentioned on the list. Two weeks ago and prior to the "official" comment from LX on the end of BadORB, I emailed sales@badorb.com asking about all my items. The very next day, Christine responded saying she would send all out, except for my TOG12 which they no longer had. She did offer a choice of a few other TOGs and after replying, I got a response from her the next day saying all items were on their way. Low and behold, today they packet arrived with said items, but still missing the TOG I picked to replace the TOG12 ... hmmm I do remember someone else on the list just getting a TOG12 though ... drats ! And as mentioned, the link for the BOB14 mp3 is devoid of MP3s. Maybe if Chirstime had been in charge all along, things wouldn't be so buggered up. I'm afraid it's time to finish off the BadORB experience by finally asking for the refund on my MP3 subscription. Good luck to those still waiting .... SA