Bob, A boat order was made. A purchase price was negotiated and agreed upon. I don't think anybody is going to believe a business man is building and giving away his boats. The boat is beautiful, but I didn't get everything we agreed on and I paid for. In spite of how you are trying to make it sound, I paid a hefty price for a new M-17. I paid the price for a new M-17 so I would have a guarantee that the boat would be in perfect shape and I wouldn't have to start replacing things or fixing things. What I've learned is, buying from you is like buying used, just more expensive. I searched for two years before deciding on a M-17. I don't think I made a mistake. I love the M-17, but, I want the items that are supposed to come with the boat, but didn't. I want reimbursed for the things I paid to have installed but weren't installed. On 9-18, when I brought the problems to your attention, you assured me that you would take care of my concerns. Since that time, when I DID HAPPEN TO GET YOU ON THE PHONE, I got " I sent the stuff. You will be getting it soon." " Didn't you get it? I'll look up the tracking number and call you back." " You should be getting it. I'll check on it.". But now we know the truth, you didn't send it, and you have no intention of doing so. The mainsail, I did get. It came straight from the sailmaker. That was a mistake that was corrected, by the SAILMAKER, and I'm grateful for that. As far as the other items; I'm not going to let any of them deter me from enjoying the boat. We had two agreements, 1) the boat as ordered and the price as negotiated, and 2 ) the replacement of missing parts and the reimbursement of things not installed. I kept up my end of the agreement. We are STILL waiting on you. fairwinds John