There is nothing wrong with having a discussion online about the manufacturer of a product. It is a good and healthy practice. I am disappointed when I see or hear people say 'take it offline' or 'not my problem - lets discuss the next 'bit o' rigging'. If it was your boat missing the XYZ you would be looking for some help in an industry with little regulation, no dealer network to work with, and possiibly hundreds of miles (thousands) away from your location! How many of us research goods/services by running to the internet and looking at the lists of the products served? I for one do and many I know of use this as a candid and valuable resource. Take all ADVICE for what it is worth, but would you not like (read appreciate) being saved from a decision that could have been averted, modified or postponed by checking a list of Owners/Users??? I think we know what the answer is. If you were prevented/postponed from sending your hard earned money to the Willys Automobile Co. the week before they closed their doors for good you would agree, Montgomery Sailboats is an involved party in this list. How they are viewed by internet community is in large part up to them and how they 'act' on the list. The throttling, censure, or restriction of information is far too prevelant in this Society as it is, there is no room to add to keeping things from view. If Bob Eeg has issues with customers let those customers feel free to garner help or a friendly ear wherever they may be best served. I am NOT for taking this "offlist" although I did send an e-mail to one of the parties and said it was an embarrassing conversation and if it were me I would try to resolve it in a personal way. NO CENSURE, FREE the WRINKLE BOATS, M-BOATS LOVE SUNSHINE etc... M-Boat content - I LOVE my M-17 with the cut-out transom!! GO Team Geezer Racing.....Old and in the Way Arizona Sailing Squadron ************************************** See what's new at http://www.aol.com
OK, I responded to Rick off line (Message below), but since there is further dissent, I will post my comments back to Rick. "Hi Rick I will respond off line to keep this from spinning any more. My personal belief is the issue went beyond business and got into the personal. I have no problem with folks disagreeing, but I do have a problem when they start running each other down. The latter is what the email thread seemed to me. I think it was Todd that suggested the list of questions, and I think those are great. They are open, can allow a person to give honest business (from both the customer and business owner perspective) feedback, and don't get into personalities. Regards, Steve" My last two cents worth on the topic. skp ----- Original Message ----- From: <GILASAILR@aol.com> To: <montgomery_boats@mailman.xmission.com> Sent: Sunday, October 07, 2007 12:24 PM Subject: Re: M_Boats: New Cushions?
There is nothing wrong with having a discussion online about the manufacturer of a product. It is a good and healthy practice. I am disappointed when I see or hear people say 'take it offline' or 'not my problem - lets discuss the next 'bit o' rigging'. If it was your boat missing the XYZ you would be looking for some help in an industry with little regulation, no dealer network to work with, and possiibly hundreds of miles (thousands) away from your location!
How many of us research goods/services by running to the internet and looking at the lists of the products served? I for one do and many I know of use this as a candid and valuable resource. Take all ADVICE for what it is worth, but would you not like (read appreciate) being saved from a decision that could have been averted, modified or postponed by checking a list of Owners/Users??? I think we know what the answer is. If you were prevented/postponed from sending your hard earned money to the Willys Automobile Co. the week before they closed their doors for good you would agree, Montgomery Sailboats is an involved party in this list. How they are viewed by internet community is in large part up to them and how they 'act' on the list.
The throttling, censure, or restriction of information is far too prevelant in this Society as it is, there is no room to add to keeping things from view.
If Bob Eeg has issues with customers let those customers feel free to garner help or a friendly ear wherever they may be best served.
I am NOT for taking this "offlist" although I did send an e-mail to one of the parties and said it was an embarrassing conversation and if it were me I would try to resolve it in a personal way.
NO CENSURE, FREE the WRINKLE BOATS, M-BOATS LOVE SUNSHINE etc...
M-Boat content - I LOVE my M-17 with the cut-out transom!!
GO
Team Geezer Racing.....Old and in the Way Arizona Sailing Squadron
************************************** See what's new at http://www.aol.com _______________________________________________ http://mailman.xmission.com/cgi-bin/mailman/listinfo/montgomery_boats
participants (2)
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GILASAILR＠aol.com -
Steve & Diana Parsons