Am 14.07.2015 um 13:37 schrieb IDrive Support:

Dear Albrecht Niekamp,

This message is in reference to ticket number: ID00689780.

We feel that Live Chat will be a better medium of Communication in investigating this issue further. Hence, we request you to contact us through live chat support at your convenient time.

You may initiate a live chat with us from the following link: https://www.idrive.com/support.htm

Please provide the service ticket number in the subject line to the online technician who picks up the chat.

Regards, IDrive Support. Second reply with copy to the Fractint Forum I have contacted your live support two times but did not get any reaction. I also supplied my phone number in Germany but was not called back. As I think this is just an automatically generated message I am asking you again for support for the very last time. Failure to assist means you refuse and I will uninstall IDrive. Albrecht Niekamp